سياسة الاستبدال والاسترجاع

Replacement Policy: 1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to replace the product provided to him by the store within seven days from the date of receipt of the product, and he has no right to replace the product after the seven days have passed. 2- To replace the product, the product must be in good condition and the consumer must not have used the product or gained its benefit. The store has the right to inspect the product before replacing it to ensure its safety, and the consumer bears the cost of shipping if he wants to replace the product. In international replacement, the consumer bears all shipping costs and the delivery of the product to the shipping company. If there are defects or errors, the consumer will be compensated. The consumer is not entitled to replace the product in the following cases: 1- If the product was manufactured based on the consumer’s request or according to specifications he set, except for products with a defect or that violated the specifications set by the consumer. 2- If a defect appears in the product due to poor handling by the consumer. Return Policy: 1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to cancel the contract and retrieve the product provided to him by the store within seven days from the date of receipt of the product, and he has no right to do so after the seven days. 2- To return the product, it must be in good condition and the consumer must not have used the product or gained its benefit. The store has the right to inspect the product before returning it to ensure its safety. 3- The consumer bears the costs of the return process: - Electronic payment gateway fees: Payment processing fees imposed by credit card companies or electronic payment gateways, estimated as a certain percentage of the total paid amount. - Shipping fees: The customer bears the cost of re-shipping to our warehouses. In the case of international returns, the consumer bears all shipping costs and the delivery of the product to the shipping company. If there are defects or errors, the consumer will be compensated. Return Cases and Procedures: Note on replacement and return: The customer is not entitled to replace or return the product after 7 days from the date of receipt. Products that are not returnable are as follows: - Clearance products - Products that are not in their original condition, opened, tampered with, or damaged - Products that have been previously replaced - Products manufactured with a specific name or logo.